VoIP As a Small Business Solution

Voice over Internet Protocol or VoIP is the single most popular business communications system today, and with good reason. Not only do businesses that have VoIP implemented as their primary communications solution create an easy way for all employees to get in touch with both their colleagues and their customers, but VoIP’s various other benefits also make it easy to justify implementing the solution in the first place.

Basic VoIP Features

VoIP telephony systems for small business combine basic services to offer the most effective, cost cutting option available. Features any small business might need include fax, inbound contact center, voice mail, conference calling, forwarding calls from one location to another, making calls from a PC, instant messaging, detailed reporting, as well as recording and playback of phone conversations among many others.Because most small businesses are fortunate to have even a single receptionist, the ability to receive a call on one phone and then forward that call to another phone, business or otherwise, is the most important thing for a communication system. Equally important, is the ability to forward all incoming calls to multiple locations at the same time, giving the employees a chance to answer all incoming calls. This not only decreases the number of missed calls, but it also lets your customers know that their call is important to you because you didn’t let it go to voicemail or have an automated receptionist pick it up.

Unfortunately, most VoIP offers include only some of these services in a single package, such as conference calling, faxing or instant messaging, and then require the business owner to purchase the extra features as add-ons. However, most business owners understand that to get the best value from anything – especially VoIP services – every single feature and service that you need should be contained in a single package for maximum cost benefit and savings.

How VoIP Affects the Bottom Line

Whether there is one branch or 1,000 locations, there are four aspects of business that are important to any owner. These include offering proper and prompt customer and technical service, maintaining high work efficiency, increased work effectiveness, and the financial bottom line. In fact, for most companies, the bottom line is the only reason business owners do anything – including installing and maintaining VoIP communications. This means being able to account for and justify the cost of VoIP and its maintenance, in addition to accounting for and justifying the benefits versus the drawbacks of using IP telephony.Simply stated, adopting a VoIP based communication solution and routing all business communications through that system can save your business a lot of money – not to mention time and frustration. Since VoIP comes with little overhead, its installation and maintenance is easily justified, and the bottom line remains largely unaffected, meaning you never miss a business call ever again.